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Get answers to common questions, track your order, or reach our team directly — we're here for you.

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Have a question that isn't answered below? We typically respond within 4 hours.

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We'll get back to you via email, usually within 24 hours.

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Chat with our support assistant for instant answers. Available 24/7 for common questions, and our human team is always a click away.

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Anytime between 8 AM–9 PM

support@try-korvex.com

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Contact Customer Support

You can reach our Customer Support team by text message.

By texting Korvex Customer Support at , or by providing your phone number to our Customer Support team during a support interaction, you consent to receive text messages from Korvex related to your inquiry, account, orders, or subscription.

  • Messages are for customer care and transactional purposes only (support replies, order and shipping updates, billing and subscription assistance, account confirmations).
  • Message frequency varies depending on your inquiry.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out. Reply HELP for help.
  • Your phone number and consent will never be shared with third parties for marketing purposes.
  • See our Privacy Policy and Terms of Service for more information.

FAQs

subscription & account

We make it easy! You can cancel anytime through Korvex® Portal, or just drop us a line at support@try-korvex.com and we’ll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Korvex® Portal, or reach out to support@try-korvex.com and we’ll sort it out right away.

It may be linked to a different email or payment method. Try logging into Korvex® Portal with the email you used at checkout.

If it’s still not showing up, just reach out to support@try-korvex.com and we’ll find it for you.

You can update your frequency, products, or shipping address anytime at Korvex® Portal. Or if you prefer, just email support@try-korvex.com and we’ll happily make the changes for you.

Still working through your current supply? No problem! Skip your next shipment at Korvex® Portal, or let us know at support@try-korvex.com and we’ll push your renewal date.

FAQs

Order & shipping

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping times depend on the method selected at checkout:

  •  Free Shipping: 2–4 business days
  •  Standard Shipping: 2–3 business days
  •  Expedited Shipping: 1–2 business days

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our help page.

Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at support@try-korvex.com and we’ll do our best to help.

Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

All US orders ship from the US, and our products are manufactured here. International orders may ship through an international logistics partner for faster delivery. If you’re a US customer seeing unexpected shipping info, contact support@try-korvex.com.

If your order hasn’t shipped yet, email support@try-korvex.com with your updated address and we’ll fix it.

For subscriptions, you can update at Korvex® Portal, or just let us know. Happy to help either way.

FAQs

Product & Safety

Lie on your side, apply 3–4 drops, and let it sit for 10 minutes. Wipe the outside of the ear with a cotton ball. Do this in the morning and again at bedtime.

If you're pregnant, nursing, under 18, or managing an existing medical condition, check with a doctor before using KORVEX Ear Drops.

Three or four drops, one ear at a time, morning and bedtime. Let it sit for ten minutes before you wipe the outside of the ear. One bottle runs about 30–50 days at both ears, twice a day.

No. There's no peroxide in KORVEX Ear Drops, so they can't fizz, sting, or crackle. You'll feel a fuller sensation while it sits — that's the liquid doing its job, not the ringing getting worse.

If you've had ear surgery, tubes, or a punctured eardrum, check with your doctor before starting the Ten-Minute Protocol.

Cool, dry place, away from direct sunlight. No refrigeration needed. Keep the cap on tight when the bottle isn't in use.

KORVEX Ear Drops are formulated for adults 18 and older. Check with a pediatrician before using on a child.

Some people feel a difference the first night. Most notice it settling further by around sixty days — that's why the guarantee runs that long.

FAQs

Quality & ingredients

Aqua · Betaine Salicylate · Lavandula Angustifolia (Lavender) Oil · Glycerin · Hamamelis Virginiana (Witch Hazel) Extract · Citrus Limon (Lemon) Fruit Extract · Citrus Paradisi (Grapefruit) Seed Oil. Seven ingredients, no blend — read every one of them straight off the bottle.

No. No peroxide, so it can't fizz or sting. No numbing agent either — nothing about how it works is hidden from you.

KORVEX Tinnitus Relief Ear Drops are manufactured in the USA. Every one of the seven ingredients is sourced and checked before it goes in the bottle.

Yes. Manufactured in the USA with globally sourced ingredients. Each batch undergoes quality control checks for purity and consistency.

KORVEX Ear Drops aren't a drug and don't require FDA approval to sell. They're produced in a GMP-certified facility under strict manufacturing standards.

Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to support@try-korvex.com.

FAQs

Returns & pricing

60-Day Money-Back Guarantee. Contact support@try-korvex.com within 60 days of purchase for a full refund, no questions asked. Refunds are processed within 5–10 business days.

Email support@try-korvex.com with your order number. We refund on the first email — most requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Social media ads may show promotional pricing that has since expired. The pricing on checkout.try-korvex.com is always the most current. If you saw a specific offer, reach out and we’ll help.

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